What Is the Cancellation Policy for CroisiEurope Cruises?
Understanding cancellation terms before you book is one of the most important due-diligence steps for any Australian traveller committing to a river cruise. Here is the complete guide to CroisiEurope's cancellation policy, travel insurance, and what to do if you need to cancel.
CroisiEurope's Standard Cancellation Policy
Cancellation terms vary depending on how far in advance of departure you cancel. The standard schedule (which may vary by promotion or booking type always confirm at booking) is approximately:
More than 90 days before departure: Deposit forfeited. The remainder of the cruise cost is refunded.
60 90 days before departure: 50% of the total cruise cost is forfeited.
30 60 days before departure: 75% of the total cruise cost is forfeited.
Less than 30 days before departure: 100% of the total cruise cost is forfeited.
These terms represent standard practice in the European river cruise industry. Always request the specific cancellation schedule in writing at the time of booking and retain it for reference.
Why Travel Insurance Is Not Optional
Given the cancellation schedule above, comprehensive travel insurance is not a luxury it is a financial necessity. A couple cancelling a two-week Danube cruise 45 days before departure without insurance would forfeit potentially AUD $10,000 $15,000 in cruise costs alone.
Travel insurance for river cruises should include:
• Trip cancellation and curtailment covers your losses if you need to cancel due to illness, injury, bereavement, or other covered events.
• Emergency medical and evacuation covers hospitalisation and repatriation. Essential for travel anywhere in the world.
• Travel delay covers accommodation and additional expenses if your flights are significantly delayed causing you to miss embarkation.
• Cruise-specific coverage some policies include cruise interruption (if the ship cannot complete its itinerary) and missed port coverage.
Important: Purchase travel insurance at the time of booking (or as soon as possible thereafter), not at the time of departure. Some policies only cover pre-existing conditions if purchased within 30 days of the initial booking.
CroisiEurope's COVID-19 and Disruption Policy
CroisiEurope's booking flexibility policies were updated during and after the COVID-19 period. Current policies around medical-based cancellation and itinerary disruption should be confirmed directly with CroisiEurope Australia (1300 739 652) at the time of booking, as these terms are subject to change.
What Happens if CroisiEurope Cancels Your Cruise?
If CroisiEurope cancels a cruise (due to low water levels, mechanical issues, or other operational reasons), the company will typically offer: a full refund of the cruise fare, or transfer to an alternative departure at no additional cost. CroisiEurope has a strong record of operational communication Australian passengers are informed promptly through CroisiEurope Australia when significant itinerary changes or cancellations occur.
Transfers: Changing Names or Dates
If you need to transfer your booking to a different departure date or transfer your booking to another passenger, ask CroisiEurope Australia about the applicable transfer fee. Date transfers are sometimes possible with a fee; name transfers may also be accommodated depending on the timing.
Enquire with CroisiEurope Australia
For bookings, brochures, or any questions about CroisiEurope itineraries, contact our dedicated Australian team.
Phone: 1300 739 652 | Email: contact@croisicruises.com
Website: www.croisieuroperivercruises.com.au | Tweet World Travel, 544 Magill Road, Magill SA 5072
2027 departures are open for booking now.
