CroisiEurope Australia – Cruise Flexibility (Safety Net Protection) Policy

Purchase Conditions

Cruise Flexibility (Safety Net Protection):

• must be added at the same time as the booking confirmation
• must be paid at the same time as the deposit
• must be purchased by all passengers included in the booking
• is non-refundable and non-cancellable
• can only be used once per trip
• is non-transferable

Coverage Options & Pricing

Cruise Flexibility (Safety Net Protection) fees are as follows:

• CroisiEurope River Cruises (excluding cruises of less than 3 days / 2 nights and day cruises): $270 per person.
• CroisiEurope Maritime and Coastal Cruises: $376 per person.
• CroisiEurope cruises on the Mekong, Ganges, Nile and in Southern Africa: $490 per person.

The price above applies only to the original booking (referred to as the first segment). Any additional services added after the booking has been confirmed and payment has been made will be treated as a separate segment and will not be covered under the original Cruise Flexibility (Safety Net Protection).

To cover any additional services, a new Cruise Flexibility (Safety Net Protection). must be purchased for the added segment.

Change Conditions

Subject to the purchase of Cruise Flexibility (Safety Net Protection), passengers may change the cruise date and destination under the following conditions:

1 Change Deadlines

• River Cruises and Maritime/Coastal Cruises: changes permitted up to 30 days prior to departure
• Mekong, Ganges, Nile and Southern Africa Cruises: changes permitted up to 45 days prior to departure.

2 Change Requirements

• The change request must be made when Safety Net Protection is invoked.
• The change may only be used once.
• The change of date and destination must be made for the same cruise product initially selected.
• The new departure date must fall within the same calendar year.

Rebooking Terms

When Cruise Flexibility (Safety Net Protection) is applied:

• the original booking will be cancelled
• a new booking will be created
• the new booking will be subject to the general terms and conditions of sale in effect on the date of the new booking

It will not be possible to purchase a new Cruise Flexibility (Safety Net Protection) on the replacement booking created through the use of the original Cruise Flexibility (Safety Net Protection).

Pricing Adjustments

• Any price difference for the new departure date will be applied to the new booking.
• If the new booking is at a higher price, the customer must pay the difference.
• If the new booking is at a lower price, a credit will be issued.
• Any credit issued may be used on all CroisiEurope cruises within the same calendar year.

Scope of Coverage

Safety Net Protection applies only to the cruise component and excludes:

• transport, except where the flight is chartered by CroisiEurope
• pre- and post-cruise arrangements
• other related services supplied by third parties

Any amendments to excluded services will be subject to the terms and conditions and fees of the relevant supplier, and all such costs remain the responsibility of the customer.

Activation of Cover

Cruise Flexibility (Safety Net Protection). becomes effective only once the deposit or full payment for the booking has been received.

Insurance

Cruise Flexibility (Safety Net Protection) is separate from optional travel insurance and does not replace the need for comprehensive travel insurance.

CroisiEurope Australia strongly recommends that all customers purchase appropriate travel insurance to cover circumstances beyond the scope of this policy.